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East Renfrewshire Council Transforms Care at Home Services with Totalmobile

Totalmobile, the UK leader in Field Service Management software solutions, has announced they will work with East Renfrewshire Council to modernise the service that plans, schedules and carries out personal care to around 600 service users.

The Care at Home Service, delivered by Partnership, operates seven days a week to help people to remain as independent as possible in their own home. The new solution will be rolled out across the entirety of East Renfrewshire by the end of the year.

Lee McLaughlin, Head of Adult Services: Communities and Wellbeing at East Renfrewshire Health & Social Care Partnership, commented, “With this new solution, we will be able to receive live updates on the status of carers and visits – giving us the data at our fingertips to manage in a smart, effective manner. We’re extremely excited to be able to implement a proven, automated solution that doesn’t sacrifice the personal touch that is vital to good care”.

With the continued growing demand for care services at home, and an increasing cost of service, it has never been more important for organisations to streamline their operations. Carelink from Totalmobile ensures full visibility over service capacity, while also providing the ability to create efficient care plans and effectively schedule staff visits. This enables the enhanced delivery of home care and re-ablement services.

Utilising Totalmobile’s Care & Reablement solutions provides East Renfrewshire with a safe and compliant service that will not only generate a greater efficiency within its 300 employee Care at Home staff team, but most importantly, will improve the experience for both service users and care workers.

Lee continues, “Modernising our Care at Home Service with Totalmobile enables us to direct more of our staff time towards supporting our service users and makes us more efficient. The support we have received from Totalmobile has been tremendous in helping us with our planning and preparation for our roll out journey”.

“With Totalmobile, we are able to continue our commitment to a positive care experience – delivering quality care in the home”.


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