Kry Livi is bringing fast-access digital GP services to more than 16 million people across the UK and Ireland, through a new partnership with HA | Wisdom Wellbeing, the country’s leading Employee Assistance Programme (EAP) provider.
Under the partnership, HA | Wisdom Wellbeing will add a virtual GP service powered by Kry Livi – as part of its expanded health & wellbeing offering, Wisdom Super Care. Individuals with access to the HA | Wisdom Wellbeing service will be able to book a GP consultation via Livi’s app, typically within minutes, complementing the mental health, menopause care, counselling and wellbeing support that HA | Wisdom Wellbeing already delivers to more than 90,000 organisations.
The announcement comes as NHS GP access reaches crisis point. Five million patients in England are now waiting more than two weeks for a GP appointment – an 18 percent rise since 2020, according to the Care Quality Commission – and one in three people say their last GP wait was too long. At the same time, the hidden cost of employee sickness has reached £103 billion annually, driven overwhelmingly by workers who cannot access timely care and continue working through illness rather than seeking early treatment, according to IPPR research.
By offering Kry Livi’s digital GP service with HA | Wisdom Wellbeing’s platform, the partnership creates a joined-up pathway from mental health support through to physical primary care – available to individuals without the need for a separate subscription, referral or waiting list.
Bertrand Stern-Gillet, CEO at HA | Wisdom Wellbeing said: “Our mission has always been to support the whole person, mind and body. Partnering with Kry Livi allows us to extend that commitment into primary care, giving our clients’ people fast, professional access to a GP when they need it most. This is a natural evolution of our offering and reinforces our position as the most comprehensive health & wellbeing provider in the UK and Ireland.”
Jamie Griffin, Head of Commercial, Kry Livi UK said: “Five million people waiting over a fortnight to see their GP is not just a health crisis, it is a productivity crisis. This partnership with HA | Wisdom Wellbeing means that for the first time, millions of people have fast, professional GP access built into the organisational benefits they already hold. Early intervention is the most effective intervention. We are proud to be making that a reality at scale.”
How the Partnership Works
• GP access via EAP: Individuals supported by Wisdom Super Care can access Kry Livi’s digital GP service directly as part of their benefits – no separate subscription or referral required
• Employer impact: Organisations can offer GP access as an enhanced benefit, with evidence showing that early access to primary care reduces absenteeism, shortens recovery times, and supports productivity. IPPR research found that £25 billion of the UK’s annual sickness cost is driven by presenteeism – employees working through illness because timely care is out of reach
• Broad reach: Available immediately to individuals and eligible dependents across HA | Wisdom Wellbeing’s network of more than 90,000 organisations.
For further information please visit https://www.livi.co.uk.
