Alcove and partners awarded Suffolk care technology contract

Technology and innovation company Alcove, together with change management consultancy Rethink Partners and monitoring service Provide CIC have been awarded the contract to deliver Suffolk County Council’s innovative care technology service over the next three years.

The new Cassius service was awarded following a lengthy procurement process.

Hellen Bowey, Alcove founder and CEO says: “We are over the moon that we have been awarded this contract and that we have been recognised for our unique, innovative and data-led approach. Cassius will deliver more than technology to meet people’s needs – it will provide new and agile ways for the people in Suffolk, who require care and support, to continue to live well in their own homes.

“Our partnership also brings together a balance of expertise around technology, culture change, data and information, community engagement and monitoring to ensure people will find the service provides them with confidence, empowers those that we are looking to support, while aligning with expectations around how technology can be used.”

Initially the service will launch with a high impact, targeted range of technology that will continue to grow into the full Cassius collection. This means that the technology can be customised to meet people’s needs and to address individual challenges which will help them live independently at home for longer.

Clare Morris, CEO of Rethink Partners says: “It is fantastic that Suffolk County Council has recognised the the importance of culture change to support technology adoption and to ensure it was commissioned as an integral part of the service.”

Cassius will focus on technology that promotes independence and provides monitoring and assessment, in the first instance, but that is data driven to provide impactful insights into people’s needs – this will help inform more targeted care and support where it is needed, and give people, loved ones and care providers peace of mind, real-time information and back-up support if it is needed. In the coming months, this will develop into a wider, more integrated package of technology that will support additional needs and opportunities.

Cllr Beccy Hopfensberger, cabinet member for Adult Social Care at SCC said: “We’re really excited to launch this new service and to offer people in Suffolk a simple, accessible, seamless and flexible approach.

“Our teams have worked hard over the last couple of years to create a vision of how we would like our digital care model to be – setting us aside from other local authorities. As we move away from the traditional analogue approach, we are embracing this opportunity to provide a pioneering and intelligent service that will evolve and adapt alongside societal needs.”


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