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Booking Clerk crowned Health Hero after stepping up to the challenge

A booking clerk at Shropshire’s specialist orthopaedic hospital has been named October’s winner as the Health Hero Award – after being described as “showing incredible resilience, fortitude and kindness”. 

Melanie Roberts, who works in the Rheumatology Department at The Robert Jones and Agnes Hunt Orthopaedic Hospital, went above and beyond to ensure the absence of a colleague didn’t impact the wider service.

Her efforts were so appreciated by Soma Moulik, Operational Manager; Dawn Forrest, Manging Director; and Dr Ayman Askari, Consultant Rheumatologist; that they all came together to nominate her for the Oswestry-based hospital’s monthly Health Hero Award.

Soma said: “When a colleague was signed off on sickness leave, Melanie immediately volunteered herself to help and pick up duties which she has never undertaken before, involving her using new processes and systems.”

Dawn added: “She is a role model to the wider team and has shown real strength, determination and commitment. She deserves to be recognised for providing quality care to our patients and supporting her colleagues.”

Dr Askari said: “Melanie is extremely hardworking, and the department would be lost without her.”

The monthly award is presented to unsung heroes from across the hospital who are nominated by their colleagues for going the extra mile.

Melanie said: “I was so surprised to have won the Health Hero Award – I never expected it. Thank you to Soma, Dawn and Dr Askari for the nomination.

“I really feel as though I was just doing my job and have no doubt that any of my colleagues would do the same thing.”

The team were presented with their award, consisting of a keepsake certificate, special badge and box of chocolates donated by the League of Friends, by Chief Executive Stacey Keegan.

Stacey said: “Our Rheumatology Team offer a fantastic service to our patients, and I am delighted that Melanie has been recognised for her dedication to the department.

“The words in her nominations really shone through and she is very deserving of this award.”

Photo caption: Melanie Roberts, Booking Clerk, receiving her Health Hero Award from Stacey Keegan, Chief Executive, alongside Soma Moulik, Operational Manager.

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