LONDON, June 2025 Doccla, Europe’s leading Virtual Care provider, has partnered with last-mile delivery specialist Gophr to enhance its logistics capabilities for rapid deployment of medical devices & tablets across the UK.
Supporting thousands of patients every day in the UK and Ireland, Doccla enables virtual wards and proactive home-based care through bluetooth-enabled devices. These kits typically include clinically approved devices such as blood pressure monitors, pulse oximeters, thermometers, and multi parameter wrist watches – all requiring rapid, secure delivery to support timely intervention and continuity of care.
The new partnership will be a two-tier model, consisting of on-demand same-day delivery (within three hours) from Doccla’s Wembley hub to patients and hospital sites inside the M25, as well as a pre-scheduled same-day offering for larger packages to NHS hospitals nationwide. Doccla now has live services in every London NHS ICB.
By leveraging Gophr’s platform, which offers real-time GPS tracking and notifications (for collection and delivery), medical-grade doorstep protocols, online proof of delivery pics, and an AI supported live customer service team, Doccla can guarantee speed, reliability, and visibility for every shipment. These features are critical in maintaining clinical oversight and ensuring vulnerable patients receive equipment exactly when they need it.
Gophr is forecasted to deliver over 10,000 deliveries to patient homes by the end of 2025, and this is predicted to x5 by the end of 2026, helping to improve patient experience and reduce hospital stays.
Doccla identified the need for a logistics partner with medical delivery experience and the ability to scale high-volume, patient-centric deliveries. A key requirement was a provider with couriers trained in doorstep sensitivity and wait protocols, especially for the elderly or mobility-impaired.
Celine Lavaud, Chief Business Operations Officer, Doccla said: “Many of our users require urgent remote monitoring on the day they’re discharged from the hospital, and most logistics providers simply can’t offer the speed, flexibility or patient sensitivity needed for healthcare. With Gophr, we’ve found a partner that not only understands the operational and human demands of healthcare, but also offers a certainty of delivery that a traditional carrier can’t”.
Graham Smith, Strategic Account Director at Gophr said: “In medical logistics, both speed and accuracy are non-negotiable. Delays or delivery errors can compromise patient care, which is why our systems are built to ensure every item arrives at the right place, at the right time – especially when health outcomes depend on it.”
“Our couriers are trained to handle clinical-grade deliveries with care and professionalism, ensuring equipment reaches the destination promptly, no matter the circumstances.”
