Medway Community Healthcare bolsters interoperability plans with Rio Electronic Patient Record system from Servelec

Servelec, a leading provider of digital care software, announced that it has signed a contract with Medway Community Healthcare (MCH) to implement its Rio Electronic Patient Record (EPR) system. Rio will help MCH to align its digital services with the NHS Long Term Plan and support the social enterprise in delivering joined-up, seamless care for its patients in the community.

Medway Community Healthcare selected Rio due to its rich functionality and its ability to integrate with several IT systems through Servelec’s Conexes cloud-based interoperability platform. Conexes enables a safe, secure environment to share data between various systems and mobile apps to deliver an integrated approach to patient care.  It will allow MCH to easily share patient data with its partners and other critical IT systems throughout the organisation. As an Integrated Care Provider (ICP), MCH works with acute community and mental health trusts and GPs across the region. Conexes will allow these trusts to connect with its EPR system creating a local shared care record, meaning that data can be recorded and easily accessed by all partners.

Medway Community Healthcare is upgrading to Servelec’s Rio EPR from its current solution with a different supplier. The EPR system will be used by approximately 1,300 members of staff, covering a number of different children’s and adults’ services including mobile clinicians. As Rio is mobile, accessed through a browser or mobile app, it will help clinicians provide better care to patients when treating them at home and the mobile solution will enable MCH to offer a wider range of holistic healthcare options.

Christina Caller, Associate Director of Infrastructure and Procurement at Medway Community Healthcare says: “As a community provider we picked Rio due to its sophisticated ability to integrate with related IT systems. Rio allows us to include easy interoperability within the system, so we can stay connected with our partners and other critical IT systems in use at Medway Community Healthcare. Further to this, Servelec has an excellent grasp on clinical safety and has provided a thorough clinical hazard log for MCH’s Senior Clinical Safety Lead to work with. As a customer, this level of expertise and guidance is greatly reassuring and something that we had not experienced with previous suppliers.”

Neil Laycock, Managing Director of Healthcare at Servelec says: “We’re pleased that Medway Community Healthcare looked to Servelec to help it improve digital health services, in line with the NHS Long-term Plan, and to achieve its interoperability ambitions. Their vision to transform how data is shared across their systems, as well as those of its partners, aligns with our own aspirations to create a fully interoperable NHS. As a technology provider, we advocate openness so that patients can reap the benefits of a joined-up approach to their care. We look forward to supporting MCH on its journey, as it makes full use of Rio.”

Rio supports the vision of every patient having one, fully integrated record to enable the very best and most efficient healthcare. Rio operates across mental health, child health and community care settings. It manages both administrative and clinical processes and can be tailored to an organisation’s specific needs. Rio provides best practice assessments, workflows and care pathways for all settings.

Work on the implementation has already begun and the EPR is set to go live later this year.


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