In May, Person Centred Software celebrated its first anniversary of launching its Mobile Care Monitoring (MCM) system in Australia and New Zealand. Currently fourteen care homes across Australia and New Zealand are using MCM with another eighteen homes due to implement in the next ten weeks.
Of the twenty organisations that have chosen the company’s electronic care planning and reporting system, eight moved from documenting care on paper and twelve moved from using another electronic care system. Almost all providers in the UK move to using MCM from recording care on paper, whereas more than half of care homes using MCM in Australia and New Zealand had previously been using another electronic care planning system.
Providers in Australia and New Zealand chose to move to MCM due to the speed of data entry, time savings that give staff more time to spend with residents, improvements in quality of care which is reflected in inspection reports, and improved financial outcomes for care providers’ businesses.
MCM saves every carer one hour per shift on paperwork, which equates to three days per month. Spending more time with residents increases staff morale, the very reason why care staff choose to work in care in the first place. This has led to a 40% increase in care staff retention at some care homes.
Southport Lodge in Queensland, Australia was the first care home to use MCM, and successfully passed accreditation in September 2018.
Lorraine Garland, Southport Lodge General Manager says, “We don’t have a single staff member who doesn’t like the system. With care-giving there’s often an overwhelming amount of documentation. Now using MCM, report writing is so quick and easy and we’re spending 25% more time with our residents.”
Tammy Sherwood, CEO of Person Centred Software Australia, says, “I am proud to offer our customers the same electronic care planning and reporting system as care homes in the UK, enabling everyone involved in providing care to evidence care at the point of delivery, monitor care in real time and give family members access through the Relatives Gateway. This provides full transparency and measurability within residents’ care, which is just as crucial in Australia as it is in the UK. By the end of June, over 1,500 residents’ quality of care will be supported in this way.”
In May 2019, Person Centred Software announced its launch in Northern Ireland and the Republic of Ireland.
As Person Centred Software continue to move into international markets, the product team works closely with existing customers to gain feedback through regular surveys about the product and user groups. Users are also encouraged to give feedback using a direct button on the product. The system is always evolving to keep pace with regulations and changes in the social care sector. By actively engaging in the user base, Person Centred Software ensures that MCM continues to provide the best value to residential care homes whether they are in the UK, Australia, New Zealand or the Republic of Ireland.