Safeguarding critical communications in the NHS

NHS Lanarkshire builds on 20 years+ partnership with Multitone

The University Hospital Hairmyres in East Kilbride is the third largest health authority in Scotland, serving one of the country’s largest elderly populations. Recently NHS Lanarkshire, which manages the hospital, built on its long-term partnership with Multitone Electronics, by upgrading the critical messaging system that the critical communications specialist supplied in 2001.

Multitone initially installed the system when the hospital opened at the start of the millennium, subsequently upgrading  it to the new i-Message software platform in 2015, when the hospital needed to undertake further work to integrate unsupported servers into the critical communications framework and turned to Multitone for an enhanced solution.

Multitone has extensive experience working in the NHS ever since the 1950s, when it pioneered with pagers throughout the health service. In recent years the company has been at the forefront of new technology solutions such as i-Message, available as a cloud service     on-premises or as a hybrid of both systems.

The new tailored solution comprises delivery of a new version of the software and hardware, ensuring that the hospital has an even more robust system; it is supported by Microsoft with self-healing NDB (Network Database) Clustering. This powerful technology safeguards the hospital in a number of ways. The clustering approach includes 360° monitoring and anomaly detection, alerting system managers to potential problems. The self-healing capability will further result in the seamless achievement of 99.9% availability.

John Melville is Multitone’s Major Account Manager:

“Multitone Electronics has been working with the NHS Lanarkshire University Hospital Hairmyres as partners in critical wireless messaging for over 20 years. We are delighted with the renewed confidence shown by the authority in continuing to work with us to improve the hospital’s critical communications using smart technology to provide safe, high-quality, and patient-centred care.”


Join our audience of healthcare industry professionals

Join our audience of healthcare industry professionals