Servelec and to Create AI enabled EPR to transform patient services

Servelec, a provider of digital care software, has announced that it will be working with AI firm to integrate their sophisticated AI powered virtual agents with its Rio electronic patient record (EPR) system.

Starting with two trusts, East London NHS Foundation Trust and Somerset Partnership NHS Foundation Trust, the integration will give patients control over their interactions within their care plan. It will allow them to schedule, rearrange, and follow up on appointments through a variety of digital channels. These conversations are automated, eliminating unnecessary administration and saving time and money while providing patients with 24/7 access to manage their healthcare services.

The collaboration will deliver patient insights to help the trusts manage their resources and better understand patient needs. The AI Virtual Agents will also reduce the number of appointments not attended by patients, support discharge follow ups, provide alerts and notifications and enable patient self-assessments.

Steve Wightman, Sales Director at Servelec, comments:

“We’re excited to be working with on this initial technical evaluation as part of our AI strategy. Through our work with we aim to address the NHS’ goals within patient engagement and self-management. We’re confident patients cared for by East London and Somerset trusts will appreciate a better digital experience while clinical and administrative staff will value the hours saved managing appointments.  As an open technology provider, we seek out opportunities to collaborate with partners so that patients can reap the benefits of a joined-up approach to their care.

“Our Rio system supports the vision of every patient having one, fully integrated, record to enable the very best and most efficient healthcare. By automating patient contact, we’ll help trusts work more smartly, get a better understanding of patient’s needs and reduce costs, all while delivering a better user experience and improved quality of care.”

Dr. Gege Gatt, CEO at, comments:

“Our relationship with Servelec will vastly improve the way patients interact with their healthcare providers by giving them more control and flexibility. We’re looking forward to working with Servelec and making a real difference to the quality of care patients receive. AI Virtual Agents have significant potential to transform how society operates, and their use in the health sector is one of the most potentially valuable applications of this technology.”




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