Electiva Healthcare Group has today unveiled a new Patient Charter and strengthened clinical governance framework in a significant move to raise safety, transparency and accountability standards across its expanding UK network.
The announcement comes amid growing national focus on clinical governance, as healthcare providers face increasing scrutiny to ensure patient safety and quality keep pace with rising demand for elective care, widening patient choice and rapid technological change.
Lee Rycroft, Chief Clinical Officer at Electiva Healthcare Group, said the initiative marks a decisive step in embedding the patient voice at the heart of the organisation.
“The Patient Charter clearly defines what patients can expect from us and what we expect from ourselves. It strengthens our commitment to openness, compassion, safety and accountability, while ensuring patients remain central to every decision we make and every improvement we deliver.”
The Charter – shaped through close collaboration with the Patient Safety Commissioner – introduces a transparent, organisation-wide standard for consistent, respectful and equitable care across the full patient pathway, designed to strengthen trust between patients, clinicians and the wider healthcare system. It aligns Electiva’s approach with national patient safety priorities and reinforces the importance of the patient voice in healthcare delivery.
“Our engagement with the Patient Safety Commissioner has been invaluable,” Rycroft added. “Their independent perspective and focus on what matters most to patients has helped us strengthen governance, improve transparency and ensure patient safety remains the foundation of everything we do.”
With demand for elective care continuing to increase, Electiva has placed clinical governance at the centre of its long-term strategy, embedding Patient Safety Principles across every stage of care to drive safety, consistency and accountability.
Electiva’s governance model ensures treatment is evidence-based, coordinated and continuously improving, bringing together systems, processes and clinical teams to maintain high standards, reduce risk and deliver strong patient outcomes.
The framework is built around core patient safety pillars:
· Creating a culture of safety
· Putting patients at the heart of everything
· Treating people equitably
· Identifying and acting on inequalities
· Identifying and mitigating risks
· Being transparent and accountable
· Using information and data to drive improved care and outcomes
Clinical governance is expected to become one of the most significant differentiators in modern healthcare, as providers respond to growing scrutiny, increased patient expectations and more personalised, technology-driven care.
“Strong clinical governance is essential to maintaining patient confidence,” Rycroft concluded. “As healthcare evolves, quality and safety must advance at the same pace as innovation. We expect to see greater use of data-driven improvement, stronger safety cultures and increased focus on equity and transparency across the sector in 2026.”
Electiva Healthcare is redefining modern healthcare in the UK, with a vision to make safe, high-quality elective care faster, more accessible and more human. Combining medical excellence with hospitality-grade care and consumer-friendly finance, Electiva is building a network of purpose-built hospitals and partnerships designed to deliver world-class outcomes with a personal touch.
From its first hospitals in Manchester and Glasgow, Electiva is setting a new national standard for compassionate, efficient and deeply patient-centred care.
