Case Studies

Introducing Venloc®, a powerful resource planning solution for temporary staffing

Neuven needed a system that would ensure qualified pharmacy staff could be placed in every store during all contracted hours. To achieve this, better use of locum pharmacists was essential.

About Neuven

Established in 2010, Neuven are a Manchester based neutral vendor providing procurement solutions in the temporary staffing sector.

Providing their solutions to well known supermarket chains and highstreet pharmacies, their reach and rapid success has been marked with a yearly Top 50 position in the Sunday Times Tech Track 100 league table since 2015.

About Etain

Established in 1999 with offices in Belfast, Dublin and London, Etain are a Microsoft Certified Gold Partner and a Kentico Gold Partner, working with these award winning applications to deliver our #SmarterSoftware solutions.

We consult, conceptualise and deliver digital transformation platforms that focus on your individual needs.

With innovation at their core our custom solutions focus on delivering real business benefits. From streamlining process change and information management, to secure cloud hosting and user experience (UX), our custom solutions channel your vision from concept to delivery.

The Business Problem

Neuven needed a system that would ensure qualified pharmacy staff could be placed in every store during all contracted hours. To achieve this, better use of locum pharmacists was essential.

They wanted to ensure a reduction in the human resources required in the management of interactions between employers, agencies and temporary workers, previously a lengthy, manual task.

Neuven identified their need to digitise the vacancy, registration and booking processes, as well as the generation of invoices.

With one of their clients, a supermarket chain, operating over 350 stores throughout the United Kingdom, this could only be achieved by a digital transformation.

The Transformation

Neuven’s transformation platform, Venloc®, encompasses a secure Microsoft .SQL Server hosted scheduling application, built on ASP.Net.

The online solution features built-in shift alerts, and invoice registration life-cycle management.

Featuring multi-level user access, this dynamic web application accommodates the business unit request, the agencies promotion of available shifts and the individual locum’s response and uptake of available shift patterns.

Locum’s can log in to a user-friendly, online interface, where they may view alerts about available shifts, request allocation, and receive payment without ever needing to pick up the phone.

Once locums pass registration they enter an approved pool, where shifts are offered, requested and accepted. Each available locum is then matched to appropriate pharmacies according to distance and qualifications held.

Individual business units have the ability to set their own hourly rates and apply them to a variety of job roles. National Insurance and Minimum Wage are locked in to UK regulations.

Etain adopted a user-centred design approach, placing the objectives of the locums at the centre of the design process. This resulted in the efficient development of an online, easy to use, web application built on ASP. Net and hosted on SQL server that delivers an invaluable service to hundreds of pharmacies through the UK.

Given the powerful combination and alignment of values, our partnership with Neuven allowed us to deliver an outstanding digital transformation.

Combining their ‘working better together’ and our promise of ‘smarter software’, ensured that all functions and features were of genuine value to end-users and operationally transformative.

Features & Functions

  • Passport and ID document upload
  • Cloud hosted Billing Management
  • Business Process Management
  • Enterprise Resource Planning
  • User-centred design
  • Shift Publishing
  • Built-in shift alerts
  • Invoice registration life-cycle management
  • Multi-level user access
  • Vendor-defined controls and configurations
  • Payment scheduling & processing
  • Invoice Generation
  • UK minimum wage regulations compliant

The Benefits

Venloc® delivers considerable cost savings to pharmacies using multiple locums, whether agency led or direct. Our solution radically reduces individual spend on direct and agency locum labour by as much as 10%.

Venloc® reduces the time spent on the administration for each booking by consolidating locum invoicing into a single weekly invoice and managing individual payments.

From registration through to the payment of wages, Venloc® works for all types of locum labour with total efficiency and compliance by design.

Venloc enables each pharmacy to meet obligated contractual hours, and comply with Pharmaceutical Society Registrations, while operating with a substantial reduction in administration and recruitment costs.

Our solution provides a system that enables vacancies to be advertised to registered locum pharmacists, enabling them to sign up for shifts that match their location and time availability. Locums manage shift-associated expenses through an automated invoicing facility. Venloc auto-bills the pharmacies and processes payments direct to the locums.

Innovative in it’s clear-channel visibility, Venloc® has made it easier for the hierarchy of locum services, from business unit to agency level, to meet with legislation and compliance. Our custom solution also ensures revenue protection and fraud prevention.

  • GPhC ‘Right to work’ compliant – ensures all locums have the right to work in the UK and have no practice disqualifications.
  • Built-in Disclosure and Barring Service (DBS)
  • Significant cost savings
  • Clear visibility & control
  • Reduced administration & improved efficiency
  • Effective in pharmacy, medical, legal, veterinary and direct temporary markets
  • Robust management reporting
  • Compliance to eligibility to work in UK
  • Fraud avoidance
  • Shift vendor spend reduced by 10%
  • Single consolidated invoice
  • Browser based
  • AWR tracking
  • Detailed ‘real time’ reports
  • Vendor neutrality
  • Remote timesheet management

Supported Browsers

  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera

At the home of Smarter Software ® we harness the power of the latest digital technologies to develop digital product solutions that streamline businesses, making them more efficient and reactive to their customer needs.  If you’d like to discuss a custom project or simply want to know more call Etain on 028 90 87 2222 or email 

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